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And, as marketing technology continues to become more sophisticated in capabilities, yet easier to connect across all platforms and manage, the dream of owning a direct-to-consumer (D2C) brand is now within reach for just about any motivated person with an idea and an internet connection. Of course, this all means there is more competition than ever to win the minds and wallets of potential customers and to promote e-commerce growth.
And, as emerging D2C brands both large and small duke it out across the Cameroon Email List digital landscape, one-upping each other with the next great eye-catching and head-turning creative or campaign, one competitor looms larger than the rest: Amazon. If you own a D2C brand, you’re already trying to answer the question: How can we compete with the world’s largest e-commerce store, the behemoth raking in over $200 billion (with a B) in 2018 and continuing to grow at head-spinning rates? Well, whether you have an established e-commerce presence or are thinking of launching one soon, here are some tips for surviving in the Age of Amazon.
Types of Customer Relationships Before , let’s look at the current state of a brand’s relationship with the customer. I categorize customer relationships into two buckets: transactional and emotional. Transactional relationships are just as they sound: meant to fill a customer need for a given item with the least amount of friction.
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