Theres nothing you can do at that point

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Encourage your customers proactively to leave reviews whenever you get the opportunity What Not to Do As important as what you do to handle negative feedback is what you dont do First dont ignore it As weve mentioned ignoring a review is the number one worst thing you can do Along with making the customer increasingly angry when you dont respond taking this approach will also make other customers or wouldbe customers wonder if theres something to the negative feedback Youll seem like you dont care Dont get defensive no matter how angry the criticism makes you


Remember many bad reviews can be used to strengthen your business but then there are completely unproductive ones and you still have to deal with them accordingly You dont want to be seen as a hotheaded business owner who cant handle criticism so you have to stay calm and India Phone Number apologetic even if you were in the right Finally dont let yourself get into an online battle You might initially respond in a prompt positive way and the person could keep complaining  and once youve responded youve done your part





If the person is set on trolling or battling with you its something you have to walk away from so you dont look petty Know when to call it quits on an online conversation that no longer serves a purpose and view reviews through the lens of being something that provides you with important business feedback and the opportunity to directly connect with customersEver miss the good old days when your business success hinged on the fine art of the cold call No Didnt think so Disruptive and annoying outbound marketing strategies have been largely superseded by the newer shinier tools in the inbound marketing toolbox .